Terms and Conditions

Last Updated: August 7, 2026

1. Acceptance of Terms

By accessing and using store.eri.co.id (the "Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use this website and make purchases. By using this website, you represent that you are of legal age to form a binding contract.

2.2 Account Registration

You are responsible for maintaining the confidentiality of your account credentials
You agree to provide accurate, current, and complete information
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account

2.3 Prohibited Activities

You agree not to:

Use the website for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Infringe upon the rights of others
Transmit any viruses, malware, or harmful code
Attempt to gain unauthorized access to the website or its systems
Use automated systems to access the website without permission
Copy, modify, or distribute website content without authorization

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing
Product availability is subject to change without notice
We reserve the right to limit quantities and refuse orders
Prices are subject to change at any time

3.2 Product Availability

All orders are subject to product availability
We reserve the right to discontinue any product at any time
If a product becomes unavailable after you place an order, we will notify you and provide a refund

3.3 Pricing

All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated
Prices include applicable taxes where required
Shipping costs are calculated separately and displayed at checkout
We reserve the right to correct pricing errors

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase
We reserve the right to accept or reject any order
Order confirmation will be sent to your email address
We may require additional verification for certain orders

4.2 Payment

We accept various payment methods as displayed on our website
Payment must be received before order processing
You agree to provide current, complete, and accurate payment information
You authorize us to charge your payment method for all purchases

4.3 Order Cancellation

Orders may be cancelled directly from your order history while payment is still pending
Once payment has been completed, the order can no longer be cancelled through your account, and will be processed as placed
If you wish to change or cancel your order after payment is completed, you must follow the standard returns process below

5. Shipping and Delivery

5.1 Shipping Terms

Shipping costs and delivery times are provided at checkout
Delivery times are estimates and not guaranteed
We are not responsible for delays caused by shipping carriers
Risk of loss passes to you upon delivery

5.2 Service Area

We currently ship to and serve customers within Indonesia only
If you are located outside Indonesia and wish to place an order, please contact our customer service team (see Contact Information) — we will let you know if this can be accommodated

5.3 Lost or Damaged Items in Transit

We work with reputable carriers to ensure safe delivery. However, if an issue occurs:

Any claims for loss or damage must be reported within 3 working days of delivery
All cases will be investigated in collaboration with our delivery partners
Late claims may not be accepted

6. Returns and Refunds

At ERI Saddlery, we take great care in the craftsmanship, handling, and delivery of every item. If your purchase does not meet expectations, the following outlines how returns, exchanges, and refunds are handled.

6.1 How to Initiate a Return

Sign in to your account, open the relevant order from your order history, and submit a return request directly from the order detail page — select the item(s), the reason for return, and attach at least one photo or video
Our team will review your request and confirm eligibility
If you have trouble submitting a request through your account, contact our customer service team by email or WhatsApp (see Contact Information) with your order number, found on the invoice emailed to you once your order has been processed

6.2 Return Window

Returns must be initiated within 7 days of delivery to be considered valid
After 7 days, the order will automatically be marked as completed and the return option will no longer be available
Customers are responsible for return shipping costs unless the item is faulty or the error is ours; a return shipping fee may be deducted from refunds where applicable
Exchanges are free of charge when processed through customer service
We currently only serve customers within Indonesia (see Service Area); if you are located outside Indonesia, please contact our customer service team for assistance

6.3 What Items Are Eligible for Return

Returned items must meet the following conditions:

Items must be unused, unwashed, unworn, and in original condition, including original packaging
Do not attach labels, tape, or stickers directly to shoe boxes or original bags — this will void the return
Clothing must be returned clean and free from odours or marks
All returned items must be in the same condition as when dispatched from our warehouse

If an item is returned in an unsanitary or unsuitable condition, we are unable to process the return, and the item will be returned to you at your own cost.

6.4 Non-Returnable Items

Undergarments (for hygiene reasons)
Custom-made or bespoke products
Donations (non-refundable)

6.5 Sale Items

Sale items are eligible for refund only
Sale items are not eligible for exchange unless faulty

6.6 Exchanges

Once your returned item has been received and inspected:

If the requested exchange item is in stock, we aim to dispatch it within 48 hours
If the requested item is out of stock, a refund will be issued instead
Exchanges are only permitted for the same product, though a different colour or size may be selected if available — we do not exchange items for entirely different products
If no exchange options are available, you may choose between a store credit or a refund

6.7 Refunds

Once we receive your returned item:

The item will be inspected to ensure it meets the return conditions above
If the return is approved, you'll be asked to provide your bank account details (bank name, account name, and account number) through your account, so we can process the refund
Refunds are issued within 14 days via bank transfer to the account you provide — not back to your original payment method
If the return is due to a supplier fault, we will raise an investigation with the supplier immediately
We reserve the right to refuse refunds that do not meet our return policy

6.8 Faulty Items

If you receive a faulty or damaged item:

Please contact our customer service team immediately
Provide a clear description of the fault, and photographs where possible, to assist with supplier investigations
Our team will guide you through the next steps to resolve the issue promptly

7. Intellectual Property

7.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of ERI Saddlery (operated by PT Sumberdaya Kuda Asia) or its licensors
Content is protected by copyright, trademark, and other intellectual property laws

7.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes
You may not reproduce, distribute, modify, or create derivative works without permission

8. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Indemnification

You agree to indemnify, defend, and hold harmless ERI Saddlery (operated by PT Sumberdaya Kuda Asia) and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the website or violation of these Terms.

11. Privacy

Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Termination

We may terminate or suspend your access to the website immediately, without prior notice, for any reason, including breach of these Terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the website shall be resolved through negotiation, and if unsuccessful, through the competent courts of Jakarta, Indonesia.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

ERI Saddlery (operated by PT Sumberdaya Kuda Asia)
Fidelitas Building, Jl. Wolter Monginsidi No.61C 1st Floor
Kota Jakarta Selatan, DKI Jakarta 12180
Indonesia

Email: [email protected]
Phone: +62-811-8246-663

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.