Terms and Conditions

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using store.eri.co.id (the "Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use this website and make purchases. By using this website, you represent that you are of legal age to form a binding contract.

2.2 Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to provide accurate, current, and complete information
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

2.3 Prohibited Activities

You agree not to:

  • Use the website for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe upon the rights of others
  • Transmit any viruses, malware, or harmful code
  • Attempt to gain unauthorized access to the website or its systems
  • Use automated systems to access the website without permission
  • Copy, modify, or distribute website content without authorization

3. Products and Services

3.1 Product Information

  • We strive to provide accurate product descriptions, images, and pricing
  • Product availability is subject to change without notice
  • We reserve the right to limit quantities and refuse orders
  • Prices are subject to change at any time

3.2 Product Availability

  • All orders are subject to product availability
  • We reserve the right to discontinue any product at any time
  • If a product becomes unavailable after you place an order, we will notify you and provide a refund

3.3 Pricing

  • All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated
  • Prices include applicable taxes where required
  • Shipping costs are calculated separately and displayed at checkout
  • We reserve the right to correct pricing errors

4. Orders and Payment

4.1 Order Process

  • Placing an order constitutes an offer to purchase
  • We reserve the right to accept or reject any order
  • Order confirmation will be sent to your email address
  • We may require additional verification for certain orders

4.2 Payment

  • We accept various payment methods as displayed on our website
  • Payment must be received before order processing
  • You agree to provide current, complete, and accurate payment information
  • You authorize us to charge your payment method for all purchases

4.3 Order Cancellation

  • You may cancel your order before it is shipped
  • Once an order is shipped, cancellation may not be possible
  • Refunds will be processed according to our refund policy

5. Shipping and Delivery

5.1 Shipping Terms

  • Shipping costs and delivery times are provided at checkout
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss passes to you upon delivery

5.2 International Shipping

  • International orders may be subject to customs duties and taxes
  • You are responsible for all customs fees and import taxes
  • We are not responsible for delays or issues with customs

6. Returns and Refunds

6.1 Return Policy

  • Returns must be made within the specified return period
  • Products must be in original condition with tags attached
  • Some products may not be eligible for return (e.g., personalized items)
  • Return shipping costs may apply

6.2 Refund Process

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your payment method
  • We reserve the right to refuse refunds that do not meet our return policy

7. Intellectual Property

7.1 Ownership

  • All content on this website, including text, graphics, logos, images, and software, is the property of Equine Resources Indonesia or its licensors
  • Content is protected by copyright, trademark, and other intellectual property laws

7.2 Limited License

  • You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes
  • You may not reproduce, distribute, modify, or create derivative works without permission

8. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Indemnification

You agree to indemnify, defend, and hold harmless Equine Resources Indonesia and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the website or violation of these Terms.

11. Privacy

Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Termination

We may terminate or suspend your access to the website immediately, without prior notice, for any reason, including breach of these Terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the website shall be resolved through negotiation, and if unsuccessful, through the competent courts of Jakarta, Indonesia.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Equine Resources Indonesia
Fidelitas Building, Jl. Wolter Monginsidi No.61C 1st Floor
Kota Jakarta Selatan, DKI Jakarta 12180
Indonesia

Email: executive.assistant@eri.co.id
Phone: +62-811-8246-663

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.