Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to ERI Store (store.eri.co.id). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping address, and billing information
  • Account Information: Username, password, and profile information
  • Purchase Information: Order history, payment details, and transaction records
  • Communication: Messages, feedback, and inquiries you send to us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, manage payments, and handle returns
  • Customer Service: To respond to your inquiries, provide support, and communicate with you
  • Personalization: To customize your shopping experience and recommend products
  • Marketing: To send you promotional materials, newsletters, and special offers (with your consent)
  • Analytics: To analyze website usage, improve our services, and enhance user experience
  • Security: To detect and prevent fraud, unauthorized access, and other security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, shipping, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the Contact section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Equine Resources Indonesia
Fidelitas Building, Jl. Wolter Monginsidi No.61C 1st Floor
Kota Jakarta Selatan, DKI Jakarta 12180
Indonesia

Email: executive.assistant@eri.co.id
Phone: +62-811-8246-663

By using our website, you acknowledge that you have read and understood this Privacy Policy.